3 Brilliant Leadership Lessons & the Power of 7 Words

It’s not easy being productive in an environment of cranky. In developing yourself as a leader others want to follow, learning strategies to turn difficult situations into fruitful ones are essential.

You’ll appreciate the insight of this article about how an airline pilot handled a delayed flight full of tense, frustrated passengers. It includes three brilliant leadership lessons and the power of just seven words.

It’s the kind of effective leadership that our trained horses help you cultivate as they mirror how you show up in the workplace and manage challenging situations. It can be a bit surprising!

By starting with a situation most of us can relate to, this article provides three key strategies for handling difficult situations.

Frustration and disconnect in the workplace are inevitable, but can be skillfully managed through face-to-face conversation, empathy and brief yet effective communication that expresses you’re on their side to find solutions. These are just a few of the pointers you’ll want to put into practice after reading this insightful yet fun to read article.

As a courageous leader, are you willing to access the effective and established strategy of experiential learning + coaching to re-imagine your leadership style? Let’s have a conversation!

With 7 Words, the Pilot on Our Delayed Delta Air Lines Flight Won Over a Plane Full of Cranky Passengers
Sometimes it doesn’t take much to turn around a bad situation.

Jason Aten | Inc. | TECH COLUMNIST | May 25, 2025